Program Director

Reports to: COO
Location: Waco, Texas

ABOUT US

Lovely Village is a community of healing for survivors of sexual exploitation, trauma, and trafficking and their children. Through community, commerce, and creativity, we provide outreach, prevention education, safe housing, holistic long-term services, job training, and employment. Our program offers two years of free housing, livable wage employment, and trauma-informed care within a safe, walkable community to help survivors and their children achieve stability and economic independence.

JOB SUMMARY

The Program Director is a strategic, analytical leader responsible for overseeing and developing high-quality programs that drive impact and efficiency. This role requires a disciplined self-starter who can manage multiple projects simultaneously with a strong sense of urgency and precision. The Program Director will provide case management services in the early phase and later transition to leading a high-performing programs team while ensuring program scalability and effectiveness.

This position demands calculated decision-making, a candid and to-the-point communication style, and a proactive approach to leadership. The ideal candidate is structured, strategic, and highly conscientious—thriving in a role that requires technical expertise, attention to detail, and a commitment to excellence.

KEY RESPONSIBILITIES

1. Case Management and Direct Client Support (Initial Phase)

• Independently manage and provide trauma-informed, client-centered casework.

• Develop and implement individualized service plans tailored to the unique needs of each neighbor.

• Maintain meticulous and confidential records to ensure accuracy and compliance with program standards.

2. Case Management Team Leadership (Post-Scaling)

• Recruit, hire, and train a results-driven case management team committed to high standards and structured service delivery.

• Establish and apply clear expectations, performance metrics, and quality controls to ensure consistency and excellence.

• Provide direct oversight, feedback, and strategic direction to case managers to ensure high-impact service delivery.

3. Residential Program Development

• Design and implement structured policies, systems, and procedures that optimize the effectiveness and efficiency of the residential program.

• Analyze program needs and develop innovative solutions that enhance service delivery and align with organizational goals.

4. Program Oversight and Continuous Improvement

• Develop and execute logic models and data-driven strategies to ensure measurable outcomes and continuous program refinement.

• Maintain a disciplined approach to data collection, quality control, and program evaluation to drive informed, high-level decision-making.

• Proactively identify opportunities for growth and improvement, taking calculated risks when necessary to enhance impact.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Counseling, or a related field (Master’s preferred).

• 3+ years of experience in program management, case management, or a related role with demonstrated leadership and accountability.

• Strong analytical and technical orientation with a strategic, big-picture approach to program development and execution.

• Proven ability to work independently while maintaining a structured and organized workflow that prioritizes efficiency and accuracy.

• High-level expertise in problem-solving, decision-making, and enforcing high-quality standards within a fast-paced environment.

• Exceptional communication skills—candid, direct, and authoritative—ensuring clarity, efficiency, and decisive leadership.

COMPENSATION & BENEFITS

·       $50,000 annual salary

·       Monthly medical stipend

·       Flexible scheduling

·       Unlimited vacation policy

TO APPLY

Email resume to Rebekah Powell-Lewis (rebekah@lovelyvillage.org).